Customer service, scheduling, and administration operate
Monday through Friday from 8:00 AM to 5:00 PM.
Phone Number:
(254) 933-3700 or toll-free 1-800-791-9601
To schedule an Urban STS trip for the future, use extension 5009
To speak with a dispatcher about an Urban STS trip already scheduled on the
day of service, use extension 5008
To schedule a Rural trip for the future, use extension 5014
To speak with a dispatcher about a Rural trip already scheduled on the day
of service, use extension 5005
To speak with a customer service representative, use extension 5010
Mailing Address:
Hill Country Transit District
4515 W. US 190
Belton, Texas 76513
Fax Number:
(254) 933-3724 Fax
(254) 933-7859 for HR Secure Fax
Request for Reasonable Accommodations
The HOP has a policy whereby requests from passengers for reasonable modifications may be considered. Passengers may face unusual circumstances whereby The HOP may be able to make slight modifications to the regular course of service if the passenger with a disability cannot otherwise fully use the services for their intended purpose. For more information, please consult the STS Passenger Guide.
Comment and Complaint Process (including ADA Complaints):
Compliments, comments and/or complaints should be submitted via telephone contact with the Transportation Clerk or in writing. Please call (254) 933-3700 or toll-free 1-800-791-9601, use extension 5010 and your complaint will be taken by the Transportation Clerk and investigated by the HCTD staff. Correspondence should be sent to the Transportation Clerk at 4515 W. US-190, Belton, Texas 76513, or via e-mail to comments@takethehop.com..
• Compliments - If any staff has been particularly helpful, or has gone out of their way to provide assistance, please let us know so The HOP can acknowledge the employee’s performance.
• Comments - Any comments or suggestions you may have can be sent to the attention of the Transportation Clerk.
• Complaints - Complaints should be submitted to the Transportation Clerk within three business days of occurrence to ensure an appropriate response. Serious problems should be reported immediately. The complaint will be investigated by the responsible staff who will send the results of the investigation to the Transportation Clerk. The Transportation Clerk will then contact the complainant with the results of the investigation.
The HOP considers its obligation to full compliance with ADA requirements seriously, and is pleased to assist anyone with their concerns.