Contact The HOP

Hours of Operation:

Customer service, scheduling, and administration operate
Monday through Friday from 8:00 AM to 5:00 PM.

Phone Number:

(254) 933-3700 or toll-free 1-800-791-9601
  • To schedule an Urban STS trip for the future, use extension 5009
  • To speak with a dispatcher about an Urban STS trip already scheduled on the day of service, use extension 5008
  • To schedule a Rural trip for the future, use extension 5014
  • To speak with a dispatcher about a Rural trip already scheduled on the day of service, use extension 5005
  • To speak with a customer service representative, use extension 5010

Mailing Address:

Hill Country Transit District
4515 W. US 190
Belton, Texas 76513

Fax Number:

(254) 933-3724 Fax
(254) 933-7859 for HR Secure Fax

For Concerns or Complaints:

Please call (254) 933-3700 or toll-free 1-800-791-9601, use extension 5010 and your complaint will be taken and investigated.  The HOP considers its obligation to full compliance with ADA requirements seriously, and is pleased to assist anyone with their concerns.

Request for Reasonable Accommodations

The HOP has a policy whereby requests from passengers for reasonable modifications may be considered. Passengers may face unusual circumstances whereby The HOP may be able to make slight modifications to the regular course of service if the passenger with a disability cannot otherwise fully use the services for their intended purpose. For more information, please consult the STS Passenger Guide.

Fare Media Outlets

Monthly passes can be purchased at The HOP office in Belton at 4515 W. US 190.


Killeen Main Library
205 E. Church Street
(254) 501-8996
Monday - Saturday 9:00am - 6:00pm.

Copper Mountain Library
3000 South WS Young
(254) 501-7871
Monday - Saturday 9:30am - 6:00pm.

Harker Heights:

City of Harker Heights Building
305 Millers Crossing
(254) 953-5639
Monday - Friday 8:00am - 5:00pm.


City of Temple Office
2 N. Main Street
Monday - Friday 8:00am - 4:45pm.

Temple Visitor's Center
120 W. Central
(254) 298-5900
Monday - Saturday 10:00am - 5:00pm.


City of Belton Office
100 South Davis Street
(254) 933-5800
Monday - Friday 8:00am - 5:00pm.

The HOP Office
4515 W. US 190, Belton, Texas 76513
(254) 933-3700 ext. 5010
Monday - Friday 8:00am - 5:00pm.

The payment of media fare is cash or money order only. Please make your money order out to Hill Country Transit District (HCTD). Tokens are available for sale only at the Belton office. Tokens come in multiples of 20 for $10.00 a bag. If you are an agency and would like to establish an account for the purchase of media fare, please call your local HOP office for more information. No refunds on monthly passes, multi-ride tickets, or tokens.

Advertising Opportunities

Advertising is contracted through Fuel Media. For more information:
Website -
Email -
Phone - 855-552-3624